Write to support@getquits.app. The people who make the apps answer, in English or Italian, and we aim to reply within 2 working days (Monday to Friday, Italian holidays excluded).
To help us help you faster, tell us:
- the email address you paid with, or the order number on your receipt;
- the app, your Mac model and your macOS version;
- what happened, with a screenshot of any error.
Quick fixes
I can’t find a password
There isn’t one. On the sign-in page, enter your email and we send you a link that signs you in, or use Apple or Google. The link works once and expires after a few minutes: if it doesn’t arrive, check your spam folder, then ask for a new one.
I signed in and my Library is empty
You probably paid with a different email from the one you signed in with, for example if you used Apple or Google. In your Library, choose Paid with another email? and enter the address you paid with. We send it a link: once you confirm, the apps bought with that address join your Library, and you can sign in with either email.
My app says its key was revoked
A License covers 5 active Macs at a time. When a 6th Mac becomes active, the key is revoked automatically and we email you a new one right away.
- Look for our email with the new key (check spam too), and click its button on each Mac where you use the app.
- Or choose Activate again in the app: your browser opens, you sign in, and the app gets the new key.
A Mac counts as active for 90 days after the app last checked in from it, so a Mac you just replaced may still be in the count. If you think the revocation was a mistake, write to us and a person will look at it.
If the app was refunded, its key is revoked for good and there is no new key.
Activation doesn’t go back to the app
Move the app to your Applications folder, open it and click Activate again. When the browser asks whether to open the app, allow it. If the site says you don’t own the app, you’re probably signed in with another email: see “I signed in and my Library is empty” above.
I want a refund
You have 30 days from purchase for a full refund, no questions asked. Write to us from the email you paid with, or tell us that email and your order number, and say which apps. We issue the refund through Stripe, Link confirms it by email, and the money goes back to the payment method you used. The app’s key is then revoked. The Terms of Sale have the details.
What is LINK.COM* on my bank statement?
That’s us. Our payments go through Link, a Stripe company that is the merchant of record for every Quits order: it takes the payment, handles tax and issues the receipt. That’s why the charge starts with LINK.COM*.
Where is my receipt?
It comes from Link, not from Quits, in a separate email with the receipt and invoice attached as PDFs. Search your inbox for “Link”. You can also see your orders at link.com by signing in with the email you paid with, or ask us.
A charge I don’t recognise, or a double charge
Write to us, or contact Link directly at support.link.com.
My data
To see, correct or delete your data, write to us with “Privacy” in the subject. The Privacy Policy explains what we keep and why.