Write to support@getquits.app. The people who make the apps answer, in English or Italian, and we aim to reply within 2 working days (Monday to Friday, Italian holidays excluded).
To help us help you faster, tell us:
- the email address you paid with, or the order number on your receipt;
- the app, your Mac model and your macOS version;
- what happened, with a screenshot of any error.
Quick fixes
I can’t find a password
There isn’t one. On the sign-in page, enter your email and we send you a link and a 6-digit code: open the link and confirm, or type the code. When the page offers Apple or Google, you can use those instead. The link and the code work once and expire after 10 minutes: if the email doesn’t arrive, check your spam folder, then ask for a new one.
I signed in and my Library is empty
You probably paid with a different email from the one you signed in with, for example if you used Apple or Google. In your Library, choose Paid with another email? and enter the address you paid with. We send it a link: once you confirm, the apps bought with that address join your Library, and you can sign in with either email.
If the page asks you to sign in again first, do: adding an email needs a sign-in from the last 10 minutes. And if a payment of yours is in progress, the confirmation waits: finish the payment or let it expire, then confirm the email again with the same link.
I paid and my apps aren’t in my Library yet
Your apps arrive when Stripe confirms the payment to us, usually within moments. Reload your Library after a minute. If they aren’t there after 30 minutes, write to us with the email you paid with: you don’t need to pay again.
My app says its key was revoked
A License covers 5 active Macs at a time. When a 6th Mac becomes active, the key is revoked automatically and your License gets a new one right away. We email you to say so, but you don’t need that email: it carries no key.
- Choose Activate again in the app on each Mac where you use it: your browser opens, you sign in, and the app gets the new key.
- If you no longer have the app, download it again from your Library.
A Mac counts as active for 90 days after the app last checked in from it, so a Mac you just replaced may still be in the count. If you think the revocation was a mistake, write to us and a person will look at it.
If the app was refunded, or your bank took the payment back after a dispute, its key is revoked for good and there is no new key.
Activation doesn’t go back to the app
Move the app to your Applications folder, open it and click Activate again. When the browser asks whether to open the app, allow it. If the site says you don’t own the app, you’re probably signed in with another email: see “I signed in and my Library is empty” above.
I want a refund
You have 30 days from purchase for a full refund, no questions asked. Sign in, open your Account and choose Refund next to the app under Your orders.
We ask Stripe for the refund at once, and the app stays active until Stripe confirms it. Then we email you, Link confirms it too, the money goes back to the payment method you used and the app’s key is revoked.
Can’t sign in, or the Library says it couldn’t confirm your refund? Write to us from the email you paid with, or tell us that email and your order number, and say which apps. The Terms of Sale have the details.
What is LINK.COM* on my bank statement?
That’s us. Our payments go through Link, a Stripe company that is the merchant of record for every Quits order: it takes the payment, handles tax and issues the receipt. That’s why the charge starts with LINK.COM*.
Where is my receipt?
It comes from Link, not from Quits, in a separate email with the receipt and invoice attached as PDFs. Search your inbox for “Link”. You can also see your orders at link.com by signing in with the email you paid with, or ask us.
A charge I don’t recognise, or a double charge
Write to us, or contact Link directly at support.link.com.
My data
In your Account you can correct your name, choose your Account email, end sign-ins, download your data and close your Account. For anything else about your data, write to us with “Privacy” in the subject. The Privacy Policy explains what we keep and why.