A little clarity

Good questions.
Straight answers.

Buying your first app or finding your feet?
Let’s clear a few things up.

Buying

Payments, prices and a little extra for your collection.

How can I pay?

With the methods the payment page offers: cards, Apple Pay, Google Pay and Link, plus some local methods depending on where you are. PayPal isn't available.

You sign in before paying, so the apps go straight to your Library. Your cart waits for you while you do.

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When is Stow included for free?

Buy at least 1 other app you don't already own, and Stow is added to your Library for free if you don't own it yet. This applies to new orders from new and returning customers, not past purchases.

Gifted Stow stays yours even if you refund every paid app in that order. Bought on its own, Stow costs $4.99 plus tax.

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Which currency do I pay in?

US dollars. Every price on the Store is in US dollars, wherever you are.

Prices don't include tax: where VAT or sales tax applies, the payment page adds it and shows the total before you pay. If your card is in another currency, your bank converts the amount and may charge a fee. If the payment page offers your local currency, the rate is Link's and is shown before you pay, and you can always pay in US dollars instead.

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I have Tone or QuickMD from the Mac App Store. Does it count here?

No. Quits apps are sold only here, not on the Mac App Store. The older free versions of Tone and QuickMD there belong to your Apple account, get their updates from Apple, and don't appear in your Library. A Quits License doesn't unlock them either.

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Is Quits an alternative to Setapp?

Yes, if you'd rather pay once. Setapp is a subscription to a large catalog of apps, which you use for as long as you pay. On Quits you buy each Mac app once and keep it, with every update free and 5 active Macs per License.

They suit different needs: Setapp's catalog is much bigger than ours, so if you use many apps it can be the better deal. Setapp and Quits compared has the prices, with sources and dates.

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Licenses

Get set up. Keep your apps with you.

How many Macs can I use an app on?

Up to 5 active Macs at a time. A Mac is active when the app has been opened on it and has checked in with us in the last 90 days.

There's nothing to deactivate: a Mac you stop using drops out of the count on its own after 90 days. Each app's About window shows how many Macs are active.

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My key was revoked. What happened, and what do I do?

A key is revoked automatically in 3 cases.

A 6th Mac became active. Your License gets a new key right away, at no cost, and we email you to say so. On each Mac where you use the app, choose Activate again: your browser opens, you sign in, and the app gets the new key. A Mac counts for 90 days after it last checked in, so a Mac you just replaced may still be in the count. If it looks wrong, write to us and a person will look at it.

The app was refunded. Then there's no new key, and the app stops working with that License.

The payment was disputed and reversed. If your bank takes the money back after a dispute, the keys of that order are revoked, with no new key.

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Does the app need the internet?

Only once, to activate: the app opens your browser, you sign in, and you're sent back to the app, activated. After that it works offline.

When it's online, it checks its License at most once a day. If you're offline for months, or our servers are down, the app keeps working.

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Are updates free?

Yes, all of them, forever. Every update we release for an app you own is free: no paid upgrades, no "version 2" to buy again. Updates arrive inside the app.

If we ever turn an app into something with a different purpose, that's a new app, and the one you have stays yours.

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How do I install and activate an app?

Download it from your Library, move it to your Applications folder and open it. Click Activate: your browser opens, you sign in, and it sends you back to the app, activated. You never type or paste a key.

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Your Account

Your Library, your email and your privacy.

Why is there no password?

Because you don't need one. Your Account opens the first time you sign in, before you buy anything. To sign in, we email you a link and a 6-digit code: each works once, for 10 minutes. When the sign-in page offers Apple or Google, you can use those instead.

No password means nothing to forget, reset or leak. Keep your email account safe: it's the way into your Library.

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I signed in and my Library is empty.

You probably paid with a different email from the one you signed in with, for example if you used Apple or Google. In your Library, choose Paid with another email? and enter the address you paid with.

We send it a link: once you confirm, the apps bought with that address join your Library, and you can sign in with either email.

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Do you track me?

The apps don't: they contain no analytics. The Store has no ads and no tracking cookies, and our visitor statistics (Umami, on our own server) use no cookies and don't store IP addresses. Our emails go out through Brevo, which records whether an email was opened and its links clicked.

To count active Macs, an app sends us a code made from your Mac's hardware ID, never the ID itself. The Privacy Policy has the details.

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Refunds

Sometimes an app is just not your app. That’s fine.

What if an app isn't for me?

You have 30 days from purchase for a full refund, no questions asked. That's longer than the 14 days EU law gives for online purchases. In your Account, choose Refund next to the app under Your orders. Can't sign in? Write to support@getquits.app with the email you paid with and your order number.

We ask Stripe for the refund at once, and the app stays active until Stripe confirms it. Then Link confirms the refund by email and the money goes back to the payment method you used. You can refund a whole order or single apps.

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What happens to the app after a refund?

Once the refund is confirmed, its key is revoked, with no new key, so the app stops working on your Macs the next time it checks in.

You can buy it again whenever you like.

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The apps

What you need, what you can try and who makes it.

Which version of macOS do I need?

macOS 14 Sonoma or later. Some apps need a newer version or a Mac with Apple silicon: each app page shows the exact requirement.

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Can I try an app before buying it?

Every app page has a Demo that runs in your browser, so you can see how the app works before you buy. There's no trial to download: the 30-day refund covers the rest.

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Who makes the apps?

We do. Every app on Quits is a Quits Original, published by Federico Infelici, an independent developer in Arezzo, Italy. The people who write the apps also answer support, in English or Italian.

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A person, not a ticket number

Still on your mind?

Ask the people who make the apps. English or Italian, either works.

Let’s talksupport@getquits.app